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SERVPRO of New Hanover Employee Photos
Rich Blanford
Production Manager - He has been with us since 2011. Rich is IICRC certified in Water Damage Restoration, and ASD, Applied Structural Drying. His strong experience with Water, Fire, and Mold jobs sets the tone for all our technicians. Rich is responsible for the scheduling of many jobs and always focuses on customer satisfaction.
Tommy Sneed
Restoration Manager - He has over 18 years of experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs. He is IICRC water and ASD certified. Tommy is also certified in Lead-based paint activities and renovations--RRRP.
Zak Wilcox
Project Manager - Zak has over 15 years of experience in the construction industry and has been with us since 2020. Zak strives to get his customer's homes back to preloss condition as quickly as possible.
Matthew MacNeil
Project Manager- Originally from Massachusetts with a stop-off in Colorado, Matt joined the team in 2021. Very persistent and patient, Matt will get your space back to preloss condition as quickly as possible.
Adraine Dixon
Contents/Cleaning Manager - She is IICRC Water, and Fire & Smoke Damage Restoration (SRT) certified. Adraine possesses the knowledge-based ECTP background, has been a team player since 2013, and works well with her crews.
Kevin Smith
Crew Chief - He is IICRC Water certified and leaves the job site clean and dry. Kevin has also completed our Employee Certification Training Program, ECTP. He has been a SERVPRO team member since 2016.
Tim Ansell
Crew Chief- Tim has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Tim has been with SERVPRO since 2020.
Zach Ernest
Crew Chief- Zach's strong drive and attention to detail makes him a valued team member. He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Zach has been with SERVPRO since 2020.
Amy Bell
Technician- Amy is from North Carolina. She has been in the restoration industry for 2 years and is WRT and ASD certified. She enjoys art, fishing, and going to the beach in her spare time.
Susan Hunley
Office Manager - She has been with us since 2012 and keeps the office humming at a perfect pitch. Susan is strong and attentive to the needs of our customers and clients. She is well versed in two SERVPRO Corporate Proprietary software programs the Xactimate 27.5 and the Xactimate 28. Susan sets the tone for the communication between office staff, the sales force, and the production personnel. She can be reached at (910) 762-8180.
Kellie Hall
HR Manager- Kellie has many years of bookkeeping and administrative experience and enjoys keeping all the "behind the scenes" organized and balanced. Kellie has been with SERVPRO since 2017 and is a native to NC. In her spare time, she enjoys spending time with her kids and all of her critters, going to the beach, and helping others.
Kelly Lake
Repair Administrator- Kelly Lake has been a part of the team since January of 2019 and has 6 years of SERVPRO experience. Her duties are being the liaison between mitigation and repairs and being the in-office point of contact for our customers throughout the Repair portion of the job. Kelly's favorite part of her job is helping the clients through the process."
Michael Snyder
Sales and Marketing Manager - Michael has over fifteen years of sales and marketing experience and joined our SERVPRO franchise in the Fall of 2016. He focuses on and solidifying relationships with our existing customers and developing new contacts. He has been an Eastern NC resident for over 18 years. Outside of work you can find him with his family or running local trails.
Wesley Haynes
Sales and Marketing Representative - He is a North Carolina native and has been a key figure in our sales force since 2014. Wesley shines at superior customer service, and he excels in working with insurance claims and reaching out to community organizations to broaden our footprint. Call Wesley for any water, fire, or mold issues you may encounter.
Trey Love
Sales and Marketing Representative & Estimator. He applies his IICRC water certification in his contacts with the public. Trey has been with SERVPRO from January of 2017. He has great customer service skills. Trey also is an estimator who greatly aids in preparing costs and documentations. We are glad to have him onboard.
Abel Haynes
Sales and Marketing Representative in-training.
Breann Tyler
Technician- Bre is a Wilmington native. While she doesn’t have much experience in the restoration industry, she does have lots of cleaning/detailing experience and is eager to learn new things. She likes cooking, cycling & organizing in her free time. We are excited to have her on the team.
Lezlie Lowery
Job File Coordinator- Lezlie recently moved to Wilmington from Lexington, NC. Often she will be the first person customers will speak to when walking through the door or calling. She likes puzzles, video games, and reading in her free time. We are excited to have her on the team.
Johnathan Soto
Technician- Johnathan recently moved to NC from PA. Johnathan has been in the restoration industry for a little over 2 years. He enjoys the outdoors, surfing, skateboarding, and fishing in his spare time. We are excited to have him on our SERVPRO team.
