Water Damage Repair and Restoration

Most water-damage incidents happen when least expected, but with help from our IICRC certified technicians, it is possible to reverse or forestall their effects. SERVPRO of New Hanover relies on advanced moisture detection equipment, the team's combined work experience of over 75 years and a touch of Southern Hospitality to help homeowners in distress. ASD, Applied Structural Drying certification means our customers benefit from industry-leading techniques resulting in a successful conclusion to their water loss.

Every water damage case is unique, so assessment before restoration is part of our effort to ensure every customer is satisfied with our action plan. Other aspects of the services we offer like moisture control, microbial growth prevention, and deodorization are also standard in all incidents. Our teams come to the loss site equipped to extract water and dry the structure as soon as possible, minimizing secondary damage.

We understand how disruptive water loss incidents can be since some of us have suffered property loss too. Being part of the community helps us to create unique solutions to help you deal with the financial and emotional challenges of water-damaging events.

Have Water or Flood Damage?
Call Us Today – (910) 762-8180

Locally Owned Company with National Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of New Hanover is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member of the Wilmington community and want to do our part to make our community the best it can be.

We are proud to serve our local communities:

Why Choose SERVPRO of New Hanover?

fast response to water damage

We’re Faster to Any Size Disaster

We’re dedicated to responding immediately when you contact us. A fast response lessens the damage, limits further damage, and reduces cost.

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highly trained water damage restoration technicians

We’re Highly Trained Water Damage Specialists

As water damage specialists, we have the experience, expertise, and advanced training that enables us to get your property dried quickly and thoroughly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about our water damage training and certificates.

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fast water damage cleanup

We Use Advanced Drying Equipment and Techniques

Properly restoring your home after a water damage event requires specialized equipment and products. This advanced equipment help us to remove the water, even hidden moisture, quickly and efficiently. We then dry the structure with powerful dehumidifiers. Finally, our technicians will clean the affected area with professional grade cleaning and sanitizing agents for your comfort and safety.

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Our Water Damage Restoration Process

Every water disaster is different, from the amount of water to the level of contamination of the water. Each scenario requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration